Effective Date: May 25, 2018
What personal data might we collect?
We may collect personally identifiable information about you, such as your full name, phone number, email address and business address. We only send very occasional promotional emails and service related emails related to your account. If you no longer wish to receive these emails, you may opt out of receiving them by clicking ‘unsubscribe’ which you will find in the footer of the email.
Your 'personal data' is any information about you that is capable of identifying you. We collect all different types of personal data for different reasons – this may include:
Contact Information: Such as your name, job title, business address, telephone number, mobile number, fax number and email address.
Payment data: Data necessary for us to process payments and implement fraud prevention measures, including credit/debit card numbers, security code numbers and other such relevant billing details.
Business details: Business information which is necessary in order to provide our service to you.
Preference: Information about your preferences where it is relevant to the services we provide.
Platform details: Your password and other related log-in details for third party platforms maintained by Floral Image if you have access to.
Generally, if we are unable to collect the personal data we require we may not be able to provide you with the products and services you seek, or where the information is incorrect or incomplete this may affect the quality of the service we provide to you.
When do we collect your personal data?
We may collect personal data about you in various cases, such as for example:
- When you or your organisation use our service;
- When you or your organisation request a free trial through our website; or
- When you or your organisation make an enquiry through our website, in person, over email, via social media (Facebook, Instagram, Twitter, Snapchat), over the telephone or any third party communication apps (eg: WhatsApp, WeChat).
How will we use your personal data?
Where you have expressly given us your consent, we will use and disclose your personal data for the purpose for which we collected it, and for related purposes that we consider you would reasonably expect in relation to that purpose. Generally, these purposes include:
- Conducting market research to analyse and improve our services, customer experience and communications with you;
- Responding to your enquiries;
- Providing you with our products and services;
- Our general business operations (for example, maintenance of our business records, insurance purposes, compliance with our legal obligations and statistical purposes).
We will not use your personal data for taking any automated decisions affecting you or creating profiles other than described above. We will only provide you with such information via Electronic Direct Mail (EDMs) and emails; if you have opted in. You have the opportunity to opt-out of receiving any marketing and promotional communications at any time by clicking the ‘unsubscribe’ link which you will find in the footer of the email.
How we share your personal data?
We may exchange your personal data within Floral Image, for the purpose of assisting you with an enquiry. We may also disclose your personal data to our agents and contractors for the purposes set out above, and for the purposes of those parties providing services to us or performing business services or functions.
We may share your personal data in the following circumstances:
- Between Floral Image Entities on a confidential basis where this is required for the purpose of providing services to you; or
- Any third party to whom we assign or novate any of our rights or obligations.
Otherwise, we will seek your consent prior to using or disclosing your personal data for another purpose, unless we are required or permitted by law to do so without seeking your permission.
Can you refuse to share your personal data with us?
In general, we receive your personal data where you provide this on a voluntary basis, and there will typically be no detrimental effect for you if you wish not to provide this or otherwise withhold your consent for it to be processed. However, this may restrict the way we can provide our products and services to you.
How do we keep your personal data safe?
We take appropriate technical and organisational measures to keep your person data confidential and secure, in accordance with our internal policies and procedures regarding storage of, access to and disclosure of personal data. We keep your personal data in our electronic systems or on paper files.
We will take reasonable steps to destroy or permanently de-identify your personal data when we no longer require it for any purpose for which it was collected. We may retain your personal data for as long as necessary to comply with any applicable law, for insurance and governance purposes.
Transfer of personal data abroad
Floral Image is active across the world – this means that we may transfer your personal data within Floral Image. By using our website and providing your personal data to us you consent to us transferring your personal data to servers located abroad for the purpose of storage. Our Customer Relations Management (CRM) system is where we store your personal data. In certain cases, this may include transferring data to countries which may not offer the same level of protection as the laws of your country. All Entities and offices within Floral Image will ensure an adequate level of protection for your personal data at all times.
How long do we keep your personal data?
We delete your personal data once it is no longer reasonably necessary for us to keep it for the Permitted Purposes, or, where we have relied on your consent to keep your personal data, once you withdraw your consent for us to do so, and we are not otherwise legally permitted or required to keep the data. Importantly, Floral Image will keep your data as necessary for the purpose of ensuring all accounts are paid and closed prior to the deletion of your personal data.
What rights do you have?
Subject to certain conditions under applicable legislation, you have the right to:
- Request a copy of the personal data which we hold about you;
- Be forgotten (request that all personal data we have to be deleted);
- Have any inaccurate data we hold about you corrected;
- Object or restrict our use of your personal data; and
- Submit a complaint if you have concerns about the way in which we are handling your data.
You may request that we provide you with access to the personal data we hold about you. Such requests must be made in writing to your local Floral Image Representative. To enable us to process your request, we may require that you provide us with proof of your identity, such as providing us with a copy of a valid form of identification – that is to ensure we appropriately protect the personal data we hold from unauthorised access requests and comply with our security obligations.
Correcting and updating your personal data
Where any personal data you have provided us with has changed, or where you believe the personal data we hold is inaccurate, please contact your Floral Image Representative.
We shall inform you within 72 hours if any of your personal data is lost or destroyed or becomes damaged, corrupted, or unusable, or if there is any accidental, unauthorized or unlawful disclosure of or access to any of your personal data.
We may store cookies on your devices for the purposes of delivering a better user experience for you on our websites. The cookies we use do not collect or store any personal data, except the country where you are located to re-direct you to the website in your language.
Get in touch
If you would like further information about the way we manage your personal data, or if you have a privacy-related complaint, please contact your local Floral Image Representative. We will confirm receipt of your complaint and set out the time frame we require to investigate your complaint and provide you with a response; usually within 14 days.
For more information, please contact your local Floral Image Representative.